Customer Service

Design

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You have a unique vision for your dream home. Our custom design service allows you to take the features you like from many homes and combine them into a home that mirrors that dream. Our Drafting Department can design a house and give you the opportunity to take a virtual walk-thru to see how it all comes together before any work is actually started.

Hilltop’s State-of-the-Art Drafting and Custom Design Services allows you the luxury of comparing ideas before committing to your final design.

 


 

Client Advisor

Your finished home is a product of the expertise and communication skills of our experienced advisors. At Hilltop we embrace the individuality of each client. With genuine care, Hilltop Client Advisors assist with finding the right plan, weighing options, coordinating with builders and recommending realtors and mortgage companies while guiding you through the process.

To read our Customer Testimonials, click here To find a Client Advisor, click here


 

Builder Partnership

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The Hilltop Alliance and Referral Program supports business growth through a trusted network of builders, realtors, developers and home buyers.

Prospective partners with professional, quality customer service are welcome to join the program. Likewise, Hilltop supports its network of partners, with a commitment to earn and maintain their trust through consistent, superior quality products, technical support and service.


 

Deliveries

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Hilltop’s prompt deliveries are an important part of our success.

Our pre-cut materials packages are prepared for delivery in reverse stacking order to maximize your builder’s efficiency and clarity in the building process.

The logs are carefully coded to further simplify construction. Logs are wrapped in a protective, quality tarp.

There are never any surprise shipping fees. All shipping costs are included in our quote.

Hilltop is also happy to provide split deliveries, feeding materials into the job site as needed.


 

Support

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At Hilltop, we believe that when you build one of our homes you are a client for life.  We not only offer customer support through the building process, but long after you have made the house your home.  Your questions deserve answers and your Client Advisor is available for technical support and to answer any questions you may have. Our Customer Service is what sets us apart from the rest of the industry.